HELP & SUPPORT
How many bundles of Luxe extensions will I need?
A full sew-in with virgin hair usually need approximately 8 to 16 ounces of hair. Each bundle of hair weight 3.5 ounces. Keep in mind that hair is sold by total weight and the general rule is " The longer the hair, the shorter the weft. We recommend 2 bundles for lengths 12 to 16, 3 bundles for lengths 18-22 and 4 bundles for lengths longer than 24 for a full look.
How long will Luxe extensions last?
This is 100% Virgin Human hair and with proper care this hair should last a long time. Our clients generally use their hair for 6-12 months. Please remember whenever you dye, lighten, excessively straighten. heat or process virgin hair in any way it decreased the overall life span of the hair.
What are the best products to use on my Luxe extensions?
You should shampoo your hair at least once biweekly. Excessive use of shampoo can cause extensions to dry, harden, and frizz up, which ultimately leads to breakage and shedding. Sulfate-free and silicone free hair products are a MUST. Conditioning your hair is MOST important. Conditioners keeps the hair hydrated, moisturized, and also gives the hair more definition and volume. Please remember to always comb your hair using a wide tooth comb from bottom to top to avoid tangling. NEVER go to bed with wet hair, as this will cause matting and tangling. Once hair is completely dry, braid hair in two big loose braid to reduce the stress off the weft and tie hair down with a silk head wrap, bonnet, or silk pillow case. This will keep the hair from drying and tangling. Please stay AWAY from heavy oils and greasy products as this will cause build up in the hair. We recommend the following products:
OrganiX Argon Oil of Morocco or Organix Brazilian Keratin
Ouidad Curl Co-Wash
Carol's Daughter Black Vanilla
Carol's Daughter Tui Moisturizer
Can my Luxe extensions be colored?
Absolutely! Luxe Hair Extensions is 100% Virgin human hair that has not been processed in any kind of way. Please keep in mind that once this hair has been colored, or permed it has now been taken from its natural state and is no longer virgin, so please be sure to make sure that you keep your colored hair, condition and moisturized as if it was your real hair. We do recommend that you consult with a professional when doing any coloring.
Will my Luxe Extensions shed?
The hair has very minimal l shedding, however hair that has been manufactured and stitched onto a weft is entitled to shed. We recommend not cutting the wefts and if you do we highly recommend that you seal the wefts to prevent shedding. When having your hair professionally installed please know that stitching and knotting around the weft rather than through the wefts of the tracks will definitely help prevent shedding.
How Long will my Luxe 3D Mink Lashes last?
With proper care you wear your 3D Mink lashes between 20-25 times! Our Mink 3D Lashes are 100% cruelty free.
Can I make changes to my order?
Our number one priority at Boss Lady Hair Extensions is to provide exceptional customer service and the best experience possible. We will certainly try to accommodate any change request prior to shipping of products. Please send all request via contact page.
How do I make an Exchange/Return?
Absolutely NO REFUNDS! Please note that we do offer store credit for orders that been processed and shipped. In order to receive your full store credit for your hair must be in the same condition as when your received it. Please review our Return and Shipping Policy for more information.
How long does shipping usually take?
Please allow 7-10 business days for Processing and Shipping on hair orders.
Please allow 4-5 business days on Lash orders.
How may I contact you?
Feel free to contact us by fill out the information on the contact page and we will reply with in 24 hours of your request.